Service Delivery Policy
Effective Date: 1st October, 2025
Last Updated: 17th September, 2025
Overview
JustMakeCV.com provides digital CV and resume creation services delivered entirely online. This Service Delivery Policy outlines our service standards, delivery methods, response times, and quality commitments for all our digital services.
Important Note: We do not ship physical products. All services are delivered digitally through our online platform.
Service Categories
Self-Service Platform
- CV Builder Tool: Immediate access upon account creation
- Templates: Instant access to all available templates
- Download Services: Immediate digital delivery after creation
Premium Services
- Professional CV Review: 1-3 business days delivery
- Custom CV Writing: 3-7 business days delivery
- LinkedIn Profile Optimization: 2-5 business days delivery
- Cover Letter Creation: 1-2 business days delivery
Express Services
- Rush CV Writing: 24-48 hours (additional fee applies)
- Same-Day Review: Available for premium customers (subject to availability)
Digital Delivery Methods
Instant Digital Delivery
Available 24/7 for:
- CV template access
- Self-service CV downloads
- Account dashboard features
- Template customization tools
Delivery Formats:
- PDF: High-resolution, print-ready format
- Microsoft Word (.docx): Fully editable document
- Plain Text: ATS-optimized version
- HTML: Web-compatible version (premium feature)
Secure Download Portal
- All completed work is available through your secure account dashboard
- Download Links: Valid for 90 days after service completion
- Cloud Storage: Files stored securely for 1 year
- Multiple Downloads: Unlimited downloads within the access period
Email Delivery (Optional)
- Final documents can be emailed upon request
- File Size Limit: Up to 10MB per email
- Security: Password-protected attachments available
- Delivery Confirmation: Read receipts and delivery notifications
Service Delivery Timeframes
Standard Processing Times
| Service Type | Delivery Time | Business Hours |
|---|---|---|
| CV Template Access | Instant | 24/7 |
| Self-Service CV Download | Instant | 24/7 |
| Professional CV Review | 1-3 business days | Mon-Fri, 9AM-6PM |
| Custom CV Writing | 3-7 business days | Mon-Fri, 9AM-6PM |
| Cover Letter Writing | 1-2 business days | Mon-Fri, 9AM-6PM |
| LinkedIn Optimization | 2-5 business days | Mon-Fri, 9AM-6PM |
Express Services (Additional Fees Apply)
| Service Type | Express Delivery | Availability |
|---|---|---|
| Rush CV Writing | 24-48 hours | Limited slots daily |
| Priority Review | Same business day | Premium customers only |
| Weekend Service | 48-72 hours | Premium service |
Delivery Schedule
- Business Days: Monday through Friday, excluding holidays
- Business Hours: 9:00 AM – 6:00 PM [Your Timezone]
- Holiday Schedule: U.S. federal holidays may affect delivery times
- Weekend Processing: Express services only (additional fees apply)
Service Availability and Uptime
Platform Availability
- Target Uptime: 99.5% monthly uptime guarantee
- Scheduled Maintenance: Typically Sundays 2:00-4:00 AM [Your Timezone]
- Maintenance Notifications: 48-hour advance notice via email and website banner
Service Interruptions
- Planned Maintenance: Scheduled during low-usage periods
- Emergency Maintenance: Immediate notification via email and status page
- Service Credits: Available for extended outages exceeding 4 hours
Status Updates
- Service Status Page: [status.justmakecv.com] (real-time updates)
- Email Notifications: Automatic alerts for service interruptions
- Social Media: Updates on Twitter [@JustMakeCV] during major issues
Quality Standards and Guarantees
Professional Services Quality
- Expert Review: All professional services reviewed by certified resume writers
- Industry Standards: Adherence to current resume writing best practices
- ATS Optimization: All CVs tested for Applicant Tracking System compatibility
- Proofreading: Grammar and spell-check included in all written services
Revision Policy
- Free Revisions: Up to 3 revisions within 30 days for professional services
- Revision Timeframe: 24-48 hours for minor changes, 2-3 days for major revisions
- Scope Limitations: Revisions must stay within original service scope
- Additional Revisions: Available at discounted rates after free revision limit
Customer Satisfaction
- Quality Guarantee: 100% satisfaction or we’ll work to make it right
- Feedback Integration: Customer feedback incorporated into service improvements
- Success Tracking: Follow-up surveys to measure service effectiveness
Technical Requirements and Limitations
User Requirements
Minimum System Requirements:
- Internet connection (broadband recommended)
- Modern web browser (Chrome 90+, Firefox 88+, Safari 14+, Edge 90+)
- JavaScript enabled
- PDF reader for document viewing
Recommended Setup:
- High-speed internet connection
- Updated operating system (Windows 10+, macOS 10.15+, or modern Linux)
- Ad-blocker disabled for our domain
- Pop-up blocker configured to allow downloads
File Specifications
Download Formats:
- PDF: Optimized for printing and digital sharing
- Word Document: Compatible with Microsoft Word 2016 and later
- File Sizes: Typically 200KB-2MB depending on content and format
- Resolution: 300 DPI for print quality
Browser Compatibility
- Fully Supported: Chrome, Firefox, Safari, Edge (latest 2 versions)
- Limited Support: Internet Explorer 11 (basic functionality only)
- Mobile Responsive: Optimized for tablets and smartphones
- Cross-Platform: Works on Windows, macOS, Linux, iOS, and Android
Service Limitations
Geographic Restrictions
- Services available worldwide with internet access
- Some payment methods may be limited by region
- Language support currently available in English only
- Compliance with local employment laws varies by region
Content Limitations
- Character Limits: Vary by template and section
- File Upload Limits: 5MB per file, 10 files per account
- Prohibited Content: Illegal, offensive, or inappropriate content not permitted
- Copyright Compliance: Users must own rights to all uploaded content
Service Capacity
- Peak Hours: Slight delays possible during high-traffic periods (9 AM – 11 AM EST)
- Professional Services: Limited daily capacity for custom writing services
- Holiday Periods: Extended processing times during major holidays
Customer Support and Communication
Support Channels
- Email Support: support@sudoway.com – 24-hour response time
- Live Chat: Available Mon-Fri, 9 AM – 6 PM GMT+5
- Help Center: Comprehensive FAQ and tutorials available 24/7
- Video Tutorials: Step-by-step guides for all major features
Communication Standards
- Response Times:
- General inquiries: Within 24 hours
- Technical issues: Within 12 hours
- Billing questions: Within 4 business hours
- Follow-up: Proactive updates on service progress
- Escalation: Complex issues escalated to senior team members
Order Tracking
- Account Dashboard: Real-time status updates for all services
- Email Notifications: Automatic updates at each service milestone
- Progress Indicators: Visual progress tracking for multi-day services
Service Modifications and Cancellations
Service Changes
- Before Start: Full modifications allowed at no additional cost
- In Progress: Limited changes possible, may affect delivery time
- Completed Services: Changes require new service order
Cancellation Policy
- Before Processing Begins: Full refund available
- Work in Progress: Partial completion may be delivered
- Rush Services: Limited cancellation window due to priority processing
Rescheduling
- Professional Services: Can be rescheduled up to 24 hours before start
- Express Services: Limited rescheduling options
- No-Show Policy: Failure to provide required information may result in service delay
Service Credits and Compensation
Service Level Agreements (SLA)
- Uptime Credits: 5% monthly subscription credit for each 1% below 99.5% uptime
- Delivery Delays: 10% service credit for delays exceeding promised timeframes
- Quality Issues: Full service credit if quality standards are not met
Compensation Limits
- Maximum Credits: Not to exceed 100% of monthly subscription fee
- Credit Expiration: Service credits expire 12 months from issue date
- Credit Application: Automatically applied to next billing cycle
Data Security and Privacy
Secure Delivery
- Encrypted Transmission: All downloads protected with SSL/TLS encryption
- Secure Storage: Files stored with AES-256 encryption
- Access Controls: Role-based access to customer files
- Privacy Compliance: GDPR and CCPA compliant data handling
Data Retention
- Active Accounts: Files stored indefinitely while account is active
- Completed Services: Files available for 1 year after service completion
- Account Deletion: All files permanently deleted upon account closure
- Backup Retention: Encrypted backups maintained for disaster recovery
International Service Considerations
Global Accessibility
- Worldwide Access: Available in all countries with internet access
- Time Zone Support: Service times displayed in customer’s local time zone
- Currency Support: Multiple payment currencies accepted
- Compliance: Adherence to international data protection regulations
Regional Variations
- CV Formats: Templates adapted for different regional preferences
- Local Conventions: Consideration of local employment practices
- Language Support: Currently English only, additional languages planned
- Legal Compliance: Services comply with applicable local laws
Contact Information and Support
Service Delivery Support
Email: service@sudoway.com
Phone: [Your Phone Number]
Live Chat: Available through website
Hours: Monday-Friday, 9:00 AM – 6:00 PM GMT+5
Technical Support
Email: tech@sudoway.com
Emergency Line: [Emergency Phone] (for critical service outages)
Status Updates: [status.justmakecv.com]
Quality Assurance
Email: quality@sudoway.com
Feedback Forms: Available in customer dashboard
Review Requests: quality@sudoway.com
Policy Updates
This Service Delivery Policy may be updated to reflect changes in our services, technology, or legal requirements. Material changes will be communicated via:
- Email notification to active customers
- Website announcement banner
- Account dashboard notifications
- 30-day advance notice for significant changes
This Service Delivery Policy was last updated on 17th September, 2025 and is effective immediately. For questions about this policy, contact us at support@sudoway.com.
Note: This policy supplements our Terms of Service and Privacy Policy. In case of conflicts, the most restrictive terms apply for customer protection.