Return/Refund Policy

Effective Date: 1st October, 2025
Last Updated: 17 September, 2025

Overview

At JustMakeCV.com, we are committed to providing high-quality CV and resume creation services. This Return/Refund Policy outlines the terms and conditions for refunds and cancellations of our digital services and subscription plans.

Important Notice: Due to the digital nature of our services and the personalized content we provide, all sales are generally considered final once services have been rendered or digital products have been delivered.

Refund Eligibility

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for the following situations:

Eligible for Full Refund:

  • Technical Issues: Our platform fails to function properly preventing you from creating or downloading your CV
  • Service Unavailability: Our service is unavailable for more than 48 consecutive hours due to technical problems on our end
  • Billing Errors: You were charged incorrectly due to a system error
  • Unauthorized Charges: Charges made to your account without your authorization

Eligible for Partial Refund:

  • Unused Subscription Time: Pro-rated refund for remaining unused subscription period (minimum 7 days unused time required)
  • Duplicate Charges: If you were accidentally charged multiple times for the same service

Satisfaction Guarantee

We stand behind the quality of our service. If you are not satisfied with your CV within 7 days of creation, we will:

  1. First Option: Work with you to revise and improve your CV at no additional cost
  2. Second Option: Provide a full refund if we cannot resolve your concerns

Non-Refundable Items

The following are NOT eligible for refunds:

After Service Completion:

  • CVs that have been successfully created and downloaded
  • Completed resume writing or editing services
  • Custom design work that has been delivered and approved

Change of Mind:

  • Refunds requested simply due to change of mind after successful service delivery
  • Requests made more than 30 days after purchase
  • Services used extensively (more than 5 CV downloads or significant template usage)

Violations:

  • Accounts suspended or terminated due to violation of our Terms of Service
  • Fraudulent or abusive use of our refund policy
  • Chargebacks filed without first contacting our support team

Third-Party Services:

  • Payment processing fees (typically 2.9% + $0.30 per transaction)
  • Services provided by third-party partners or contractors

Subscription Refunds

Monthly Subscriptions:

  • Cancellation: You may cancel anytime; service continues until the end of your current billing cycle
  • Refund Window: Full refund available within 7 days of initial subscription if no services have been used
  • Pro-rated Refunds: Available for unused time in exceptional circumstances (minimum 14 days unused required)

Annual Subscriptions:

  • Refund Window: Full refund available within 30 days of purchase if services haven’t been extensively used
  • Pro-rated Refunds: Available for unused months after the first 30 days, calculated monthly
  • Minimum Usage: Refund available only if less than 3 CVs created and less than 10 template views

Free Trials:

  • No refunds applicable for free trial periods
  • Cancellation before trial end prevents any charges

Refund Process

How to Request a Refund:

  1. Contact Support: Email us at support@sudoway.com or use our contact form

  2. Provide Information:

    • Order/Transaction ID
    • Email address associated with your account
    • Reason for refund request
    • Supporting documentation (screenshots, error messages, etc.)

  3. Review Period: We will review your request within 3-5 business days

  4. Decision Notification: You will receive email notification of our decision

  5. Processing: Approved refunds are processed within 5-10 business days

Required Information:

  • Full name and email address used for the purchase
  • Date of purchase and transaction ID
  • Detailed explanation of the issue or reason for refund
  • Screenshots or evidence of technical problems (if applicable)

Refund Methods

Payment Method Matching:

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to appear in your PayPal account(Currently Unavailable)
  • Bank Transfers: 7-14 business days depending on your bank(Currently Unavailable)
  • Digital Wallets: 3-7 business days depending on the provider(Currently Unavailable)

Processing Fees:

  • Original payment processing fees are non-refundable
  • Refund processing fees may apply for certain payment methods
  • Currency conversion fees (for international transactions) are non-refundable

Cancellation Policy

Account Cancellation:

  • You may cancel your account at any time through your account settings
  • Cancelled accounts retain access until the end of the current billing period
  • Data is retained for 30 days after cancellation for potential account recovery
  • After 30 days, all account data is permanently deleted

Subscription Cancellation:

  • Immediate Effect: Cancellation takes effect at the end of current billing cycle
  • No Partial Refunds: Unless specifically covered under our refund policy
  • Reactivation: Cancelled subscriptions can be reactivated anytime

Dispute Resolution

Internal Resolution:

Before filing a chargeback or dispute with your payment provider:

  1. Contact our support team first
  2. Allow us 5 business days to investigate and respond
  3. Work with us to find a mutually acceptable solution

Chargeback Policy:

  • Cooperation Required: Filing a chargeback without contacting us may result in account suspension
  • Documentation: We will provide all necessary documentation to payment processors
  • Account Impact: Accounts with chargebacks may be restricted from future purchases

Special Circumstances

Technical Issues:

If you experience technical problems:

  • Contact support immediately with screenshots and error descriptions
  • We will work to resolve issues within 24-48 hours
  • Extended downtime may qualify for service credits or refunds

Force Majeure:

Refunds may be delayed or modified due to:

  • Natural disasters or acts of God
  • Government regulations or legal requirements
  • Banking or payment processor limitations
  • Technical failures beyond our reasonable control

Modification of Refund Policy

Policy Updates:

  • We may update this policy with 30 days advance notice
  • Material changes will be communicated via email and website notice
  • Continued use after changes constitutes acceptance of new terms

Grandfathering:

  • Purchases made under previous refund terms will be honored according to those terms
  • New policy applies to purchases made after the effective date

Contact Information

For refund requests or questions about this policy:

Email: support@sudoway.com
Phone: [Your Phone Number]
Hours: Monday-Friday, 9 AM – 6 PM GMT+5
Response Time: We aim to respond within 24 hours on business days

Mailing Address:
[Your Company Name]
[Street Address]
[City, State, ZIP Code]
[Country]

Legal Compliance

This refund policy complies with:

  • Consumer protection laws in Your Jurisdiction
  • Payment Card Industry (PCI) standards
  • Digital services regulations
  • International consumer rights where applicable

Note: This policy does not affect your statutory rights as a consumer under applicable law.

This refund policy was last updated on 17th Sept, 2025 and applies to all purchases made after this date. For purchases made before this date, previous terms and conditions apply.

Disclaimer: This policy is subject to applicable law. If any provision is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.